Privacy Policy

At Cronyl, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Cronyl UG (haftungsbeschränkt) collects, uses, stores, and protects personal data when you visit our website, purchase our products, use our services, or contact us.

1. Who We Are

Cronyl UG (haftungsbeschränkt)
Prenzlauer Allee 7
10405 Berlin
Germany

Managing Director: Nnebeolisa John Ekeagu
Email: contact@cronyl.com

Cronyl is responsible for processing your personal data in connection with our website, online store, products, and services.

2. Information We Collect

Depending on how you use our services, we may collect and process information such as:

• Name and contact details
• Billing and shipping address
• Email address and telephone number
• Order and payment information
• Customer service communications
• Product and purchase information
• IP address and technical information
• Browser, device, and website usage information
• Information you voluntarily provide when using our services

We only collect information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Deliver products
• Provide customer support
• Communicate with you about your orders
• Operate, maintain, and improve our website and services
• Prevent fraud, abuse, and security incidents
• Comply with legal and regulatory obligations
• Send marketing communications where permitted and where required based on your consent

4. Legal Basis for Processing

Depending on the circumstances and applicable law, we process personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests
• Your consent

Where processing is based on consent, you may withdraw your consent at any time.

5. Shopify and Third-Party Service Providers

Our online store is operated using Shopify. Shopify and other service providers may process personal data on our behalf or as independent controllers in connection with services such as hosting, payments, shipping, analytics, customer support, security, and website functionality.

We may also use third-party services such as payment providers, shipping providers, analytics services, marketing platforms, and technology providers.

These providers may process personal information according to their own privacy policies and applicable legal requirements.

6. Payments

Payments are processed through the payment methods and providers available at checkout. Cronyl does not generally receive or store complete payment card details.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable laws.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the operation, security, and functionality of the store.

We may also use analytics, advertising, or other non-essential technologies where permitted and, where required, only after obtaining your consent.

You can manage certain cookie preferences through the cookie settings available on our website or through your browser settings.

8. Marketing Communications

Where permitted by applicable law, we may send promotional communications about Cronyl, products, launches, offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at contact@cronyl.com.

9. Data Sharing

We do not sell your personal information as a standalone product.

We may share personal data with trusted service providers and business partners where necessary to operate our business, fulfill orders, process payments, provide services, maintain security, or comply with legal obligations.

We may also disclose information where required by law, legal proceedings, governmental authorities, or to protect our rights and the security of our customers and services.

10. International Data Transfers

Because Cronyl and our service providers may operate internationally, your personal data may be processed or transferred to countries outside your country of residence, including countries outside the European Economic Area.

Where required by applicable law, appropriate safeguards will be used for international data transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling contractual obligations, providing services, resolving disputes, preventing fraud, and complying with legal, accounting, and regulatory requirements.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion
• The right to restrict processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

You may exercise applicable rights by contacting us at contact@cronyl.com.

You may also have the right to lodge a complaint with the relevant data protection authority in your country.

14. Children's Privacy

Our services are not intended for children where prohibited by applicable law. We do not knowingly collect personal information from children without appropriate legal authorization.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The updated version will be published on this page with the revised date.

16. Contact

If you have questions about this Privacy Policy or how we process your personal information, please contact:

Cronyl UG (haftungsbeschränkt)
Prenzlauer Allee 7
10405 Berlin
Germany

Email: contact@cronyl.com