Widerrufsrecht

Return & Refund Policy

We want you to be satisfied with your Cronyl product. If you are not satisfied with your order, please contact us at contact@cronyl.com as soon as possible after delivery.

Returns

Unused Cronyl cards may generally be returned if they have not been activated, configured, linked to a wallet address, or otherwise used.

To be eligible for a return, the product should be in its original condition and, where reasonably possible, include its original packaging and accessories.

Because Cronyl cards can be configured to interact with specific wallet addresses and digital assets, products that have already been activated, configured, registered, or otherwise personalized may not be eligible for return where applicable law permits such an exclusion.

Defective, Damaged or Incorrect Products

If your Cronyl card arrives damaged, defective, or you receive the wrong product, please contact us at contact@cronyl.com with your order number and relevant photos or information.

We will review the issue and, where appropriate, offer a replacement, repair, refund, or other remedy in accordance with applicable law.

Refunds

Once your return has been received and approved, we will process the applicable refund to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Unless otherwise required by applicable law, original shipping charges and return shipping costs may not be refundable.

International Orders

For orders shipped internationally, customs duties, import taxes, brokerage fees, or other local charges may apply. These charges are generally the responsibility of the customer unless otherwise stated at checkout.

Statutory Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights that apply to your purchase under the laws of your country or region.

Where applicable, consumers may have statutory rights of withdrawal, cancellation, warranty, or other remedies. Any applicable legal exceptions, including those relating to personalized or customized products, will be applied only where legally permitted.

How to Start a Return

Before sending anything back, contact us at contact@cronyl.com with your order number and the reason for the return. Please do not send a product back without receiving return instructions from us.

Cronyl UG (haftungsbeschränkt)
Prenzlauer Allee 7
10405 Berlin
Germany